Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.

By using our website (krushnaitrampolinepark.in), booking tickets, contacting us or visiting our park, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for your personal information is:

• Legal entity: PANCHKRUSHNAI LLP
• Trading name: Krushnai Trampoline Park
• GSTIN: 27ABGFP6272Q1ZE
• Address: Sonawane Marg, opp. Hotel Krushnai, Krushnai Nagar, Pathardi Phata, Nashik, Maharashtra 422009, India
• Email: ktp050126@gmail.com
• Phone: +91 94790 07900

3. Information We Collect

3.1 Information you provide directly

• Name, phone number, email address and date of birth (where required)
• Booking details: session date, time, ticket type, number of guests, party packages
• Payment-related information processed through our payment gateway (we do not store full card numbers on our servers)
• Digital waiver and safety acknowledgement signatures
• Communications via email, phone or contact forms
• Feedback, reviews, complaints and survey responses

3.2 Information collected automatically

• Device type, browser type, IP address and approximate location
• Pages visited, time spent on site and referral source
• Cookies and similar technologies (see Section 6)

3.3 Information about minors

Where guests under 18 years participate, we may collect information about the child and parent/guardian contact details as required for safety waivers, softplay access (below 5 years) and emergency contact purposes. Parents or legal guardians must provide consent for minors.

4. How We Use Your Information

We use personal information for the following purposes:

• Processing bookings, payments and issuing tickets or confirmations
• Operating trampoline sessions, parties, family packages and special events
• Safety management, incident reporting and compliance with waivers
• Customer support, booking enquiries and dispute resolution
• Sending booking confirmations, reminders and service-related communications
• Marketing communications where you have opted in (you may opt out at any time)
• Improving our website, services and guest experience
• Complying with legal, tax (GST) and regulatory obligations
• Preventing fraud, misuse and ensuring venue security

5. Payment Processing

Online payments are processed through Razorpay Software Private Limited and other authorised payment partners. When you make a payment:

• Payment card, UPI, net banking and wallet details are collected and processed directly by Razorpay in accordance with their Privacy Policy and PCI-DSS standards
• We receive transaction confirmations, payment status, partial card identifiers and billing metadata necessary to fulfil your booking
• We do not store your complete card number, CVV or UPI PIN on our systems

By completing a payment, you also agree to Razorpay's terms applicable to their payment services.

6. Cookies & Analytics

Our website may use cookies and similar technologies to:

• Enable essential website functionality
• Remember preferences and improve performance
• Analyse traffic and usage patterns (e.g. Google Analytics, if enabled)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will obtain consent before placing non-essential cookies.

7. Sharing of Information

We do not sell your personal data. We may share information with:

• Payment processors: Razorpay and banking partners for transaction processing
• Technology providers: Website hosting (e.g. Vercel), email and communication tools
• Professional advisers: Lawyers, accountants and insurers where necessary
• Authorities: Law enforcement, courts or regulators when required by law
• Business transfers: In connection with merger, acquisition or asset sale, with appropriate safeguards

All third-party processors are required to handle data securely and only for specified purposes.

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, including:

• Booking and payment records: as required under GST, tax and accounting laws (typically up to 8 years)
• Waiver records: for the period required to manage safety and legal claims
• Marketing data: until you unsubscribe or withdraw consent
• Support communications: up to 3 years unless a longer period is required for disputes

9. Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These include secure hosting (HTTPS), access controls and reputable payment processing. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

10. Children's Privacy

Our park welcomes guests of all ages under parental supervision. We collect limited information about children only as necessary for safety waivers, softplay access and session management. Parents or guardians are responsible for providing accurate information and supervising minors at all times. We do not knowingly market to children under 13 without parental consent.

11. Your Rights

Subject to applicable law, you may have the right to:

• Access personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of data where no longer required (subject to legal retention)
• Withdraw consent for marketing communications
• Lodge a grievance with us or with relevant authorities

To exercise these rights, contact us at ktp050126@gmail.com or +91 94790 07900. We will respond within a reasonable timeframe as required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect changes. Material changes will be posted on this page. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, requests or complaints:

• Email: ktp050126@gmail.com
• Phone: +91 94790 07900
• Address: Sonawane Marg, opp. Hotel Krushnai, Krushnai Nagar, Pathardi Phata, Nashik, Maharashtra 422009, India