Refund Policy

1. All Sales Are Final

All bookings at Krushnai Trampoline Park are final and non-refundable. Once your payment is successfully processed — online via Razorpay, at the venue, or through any authorised channel — the transaction is complete. We do not offer refunds, partial refunds, cancellations, transfers or park credit in exchange for unused or missed sessions.

By completing payment, you confirm that you have selected the correct date, time, pass type and number of guests, and that you accept this no-refund policy.

2. Session Tickets & Walk-ins

This applies to all standard passes, including:

• Trampoline Adult tickets (60 and 90 minutes)
• Softplay Gaming tickets for children below 5 years (60 and 90 minutes)
• Weekday, weekend, government holiday and festival rates

Payment confirms your slot. If you do not attend, arrive late, or leave early, no refund or rescheduling credit will be issued. Tickets cannot be transferred to another person unless explicitly agreed in writing by park management before your session.

3. Family Packages

Weekday family packages (1 Adult + 1 Kid ₹850; 1 Adult + 2 Kids ₹1,200; 2 Adults + 1 Kid ₹1,350; 2 Adults + 2 Kids ₹1,700 — 60 minutes) are subject to the same final-sale policy. Partial group attendance or unused portions of a package do not qualify for any refund or adjustment.

4. Party & Event Bookings

Birthday parties, kitti parties, family events and custom group celebrations require advance payment as communicated at booking. All party deposits and full payments are non-refundable, including changes to guest count, date, time or package after payment is made. Any party-specific terms confirmed in your booking or invoice shall prevail where stated.

5. Promotions & Discounts

Promotional offers (including bring-your-own socks ₹100 discount, seasonal offers or partner discounts) cannot be combined unless explicitly stated. Discounted tickets are sold on the same no-refund basis as full-price tickets.

6. Online Payments via Razorpay

Online payments are processed securely through Razorpay. Because all sales are final, we do not initiate refunds through Razorpay or any other payment gateway once a transaction is complete. Please verify your booking details on the payment confirmation screen before completing checkout.

7. Venue Closure or Session Cancellation by Us

If we are unable to operate your session due to safety concerns, power failure, government orders or other circumstances beyond our control, we will make reasonable efforts to offer rescheduling to another available date. Refunds will not be issued unless required by applicable law.

8. Chargebacks & Disputes

If you dispute a charge with your bank without contacting us first, we reserve the right to provide transaction records to the payment processor and refuse future bookings until the matter is resolved. Please contact us before initiating a chargeback so we can address your concern.

9. Contact & Grievances

For booking enquiries or complaints:

• Email: ktp050126@gmail.com
• Phone: +91 94790 07900
• Response time: We aim to acknowledge within 48 hours and respond within 7 business days

10. Policy Updates

We may update this Refund Policy from time to time. The version on this page applies to bookings made after the stated "Last updated" date.